RETURN & REFUND POLICY

Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

  • You received the wrong item in your package.
    And the general requirements for returns are as follows:
  1. You have proof of purchase (order invoice number and receipt).
  2.   The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
  3. The product must not have been used or installed or had any data inputted.
  • Under what conditions is/are the product non-returnable:
  1. In the interests of hygiene: Flash Sales and Promotion products, Mobile Phone, Personal Care products and Health products cannot be returned unless they are unopened and in their original packaging.
  2. Once Installed: Air-Conditioner, TV (once wall-mounted)
  3. Once Used: All Electrical and kitchen appliances, IT, cameras, Free gifts and accessories

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and call our customer service TEL:010-3661089 .Our agent will verify the return reason and arrange a return pick-up for you.

If the goods/products has been used or damaged by the customer, there will not be any return and refund. HOMEQ ENTERPRISE will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 Days after the confirmation.

Please return your purchase to the following address:
HOMEQ ENTERPRISE 
NO.3,JALAN DATO DAGANG 23A,
TAMAN DESA IDAMAN 2,
41200, KLANG, SELANGOR DARUL EHSAN,
MALAYSIA.

Please contact us at contact@homeq.com.my or TEL:010-3661089 if you have any questions or doubts.